Cancellation policy

Cleaning Cancellation Policy

For B’Santi Cleaning & Vacation Rental Management

Service Quality
We commit to providing professional, reliable, and high-standard cleaning services using appropriate supplies and methods.

Scheduling & Cancellation

  • Appointments must be scheduled in

    advance.

  • Cancellations require 24-hour notice.

  • Late cancellations or no-shows may incur a fee.

Payment Terms

  • Payment is due within 24 hours after the invoice is sent unless otherwise arranged.

  • We accept Zelle bank transfers and Venmo P2P.

  • Checks are not accepted unless prior arrangements are made.

  • Cash is only accepted for tipping.

Health & Safety

  • Our team follows all recommended health and safety protocols.

  • Clients should inform us of any hazards or special conditions before service.

  • We are not responsible for pre-existing damages or conditions.

Confidentiality
We respect your privacy. Client information is used solely for business purposes and is kept confidential.

Liability & Insurance

  • Our company is fully insured against accidental damages.

  • Clients are advised to secure valuable items; we are not liable for loss or theft unless due to our negligence.

Satisfaction Guarantee

  • If you are unsatisfied with our service, please notify us within 24 hours for resolution.

  • Repeated issues may lead to a review of our service agreement.

Service Limitations

  • Services are provided as outlined in the service contract.

  • Additional requests may incur extra charges.

Thank you for choosing our services. We value your business and are committed to keeping your space clean and safe.